Help Desk
The K-Net SchoolNet helpdesk service has seen a steady increase in the number of support calls since it began in 1996. A Service Level Agreement for the telehealth hardware and network services between K-Net and NORTH Network is being put in place.
The HelpDesk fields about 10 calls per day for technical assistance in both hardware and software applications. K-Net Services employs a full-time technician to address Helpdesk issues. In addition, K-Net staff regularly field hardware and software questions on the K-Net Conferencing system.